New Zealand Wool Daffodil Iris rug pre-order

​How to Order & Get a Quote (Step-by-Step)
​​​​​​
​​📏Step 1: Measure & Calculate

Measure your space’s Length x Width (in feet). That’s your total area in sq.ft.
Example: 5ft x 8ft = 40 sq.ft

🔢Step 2: Add Area to Cart

Select “Custom 1 sq.ft”​ and enter your total area​ as the quantity.

🛒​Step 3: Check Out Securely

Complete your purchase. You’re paying for the size​ of your future rug.

​💬Step 4: Finalize Design via WhatsApp (Most Important!)

Immediately after ordering, click the green WhatsApp icon in the bottom right corner to message us!

Send us:
• Your inspiration image/design
• Your chosen material
• Any specific requests
We’ll create a digital preview for your approval before production begins.

Q1: How do I start my custom rug project? A:​ The fastest way is to click the green WhatsApp icon at the bottom right of this page​ and send us your image or idea. We’ll discuss it with you in real-time and provide a quote.

Q2: What’s the process after I contact you? A:​ 1) We discuss your vision. 2) We create a digital mock-up for your approval. 3) You confirm and we begin handcrafting. 4) We ship it to you.

Q3: How do I order if I know the size I need? A:​ Please follow the steps in the “How to Order Custom Sizes”​ guide above. Remember to contact us on WhatsApp after checking out to finalize the design!

Q4: How long does it take to produce and ship my custom rug?​​
​​A:​​ The production time for a custom rug is typically ​​2-8 weeks​​. After completion, shipping to the US usually takes ​​another 2-4 weeks​​ by sea freight, depending on your location. Expedited options may be available upon request.

​​Q5: Is there a minimum order quantity (MOQ) for custom rugs?​​
​​A:​​ For custom designs, our MOQ is usually ​​1 sq.ft​​ per design. This allows you to create a unique rug specifically for your space.

​​Q6: Can you help me create a custom design or match a specific color?​​
​​A: Absolutely!​​ We specialize in customization. You can send us your inspiration images, color codes (e.g., Pantone, HEX), or even a rough sketch. Our design team will work with you to create a proof for approval before production begins.

​​Q7: Which rug material is best for a high-traffic area like my living room or hallway?​​
​​A:​​ For high-traffic areas, we highly recommend ​​Nylon​​ for its exceptional durability and stain resistance. ​​Acrylic​​ is also a great, budget-friendly option that offers good resilience and softness.

​​Q8: I want a soft, natural, and luxurious rug for my bedroom. What do you suggest?​​
​​A:​​ For a bedroom, ​​New Zealand Wool​​ is our top recommendation. It is incredibly soft, warm, and naturally luxurious. ​​Lyocell​​ or ​​Bamboo​​ fibers are also excellent choices for their silky smoothness and eco-friendly properties.

​​Q9: How do I clean and maintain my rug?​​
​​A:​​

• ​​Regularly:​​ Vacuum without a beater bar.
• ​​Spills:​​ Blot immediately with a white cloth—do not rub.
• ​​Deep Cleaning:​​ Recommendations vary by material.

Please refer to our detailed ​​Care Guide​​ for specific instructions. We always recommend professional cleaning for the best results.

​​Q10: Will my rug shed? Is that normal?​​
​​A:​​ Some shedding is perfectly normal, especially with new wool rugs. This is just loose fibers working their way out from the tufting process. It should diminish significantly after a few weeks of regular vacuuming.

​​Q11: Do you offer samples?​​
​​A: Yes! We offer a Risk-Free Sample Program.​​ We strongly encourage ordering samples to feel the texture and see the true colors in your space. For a small fee of ​​$59.99​​, you will receive a set of premium material swatches. ​​This cost is fully refunded​​ as soon as you place any order for a custom rug with us, making your samples effectively free!

​​Learn more about our Risk-Free Sample Program here.​​ 

​​Q12: What are my payment options?​​
​​A:​​ We accept secure payments via bank transfer (T/T) and major credit cards. A deposit is typically required to commence production on custom orders.

​​Q13: What is your return policy?​​
​​A:​​ Due to the custom-made nature of our rugs, we generally do not accept returns unless the item arrives with a manufacturing defect. Please inspect your rug thoroughly upon receipt. We ensure the highest quality control, and will work with you to resolve any legitimate issues.

Proper care will significantly extend the life of your beloved rug. Please refer to the following material-specific care instructions.

​​Daily Care (For All Materials)​​

• Regular Vacuuming​​•Vacuum both sides of the rug weekly (without a beater bar or on hard floor setting). Removing grit and dust prevents fiber damage.
• ​​Rotate Your Rug​​•Rotate your rug 180 degrees every 6 months for even wear and sun exposure.
• ​​Avoid Direct Sunlight​​•Prolonged direct sunlight will cause fading in all materials. Use curtains or blinds to reduce exposure.
• ​​Blot Spills Immediately​​•Use a clean white cloth or paper towels to absorb liquids. ​​Do not rub​​, as this will spread the stain.

​​Deep Cleaning (By Material)​

​Wool / NZ Wool​​

✅ ​​Dry clean is preferred.​​ If washing, use ​​cold water​​ and ​​wool-specific detergent​​. Hand wash gently and dry flat.

❌ ​​Avoid​​ hot water, harsh detergents, and machine washing. Never wring or dry in direct sun, to prevent shrinkage.​​

Acrylic / Nylon

​​✅ Very easy to clean. Machine washable (gentle cycle with cold water) or hand wash with mild detergent. Hang or dry flat.

❌ Avoid chlorine bleach and high heat in the dryer.​​

Rayon / Viscose

​​✅ ​​Strongly recommend professional dry cleaning.​​ This is the safest method.

❌ ​​Very sensitive to water!​​ Washing can weaken fibers, causing stretching, shrinking, or distortion. Never machine wash.​

​TENCEL™ / Bamboo

​​✅ Hand wash with cold water and mild detergent. ​​Lay flat to dry​​ to maintain shape.

❌ Although stronger than rayon, avoid machine agitation and high heat to prevent pilling or distortion.

​​Stain Removal​​

1.​​Scrape ​ •Gently scrape off solid matter with a dull knife.

2.​​Absorb​​ •Blot liquids from the outside in with a white cloth.

3.​​Rinse ​​•Rinse the area with a small amount of ​​cold water​​.

4.​​Gentle Cleaning​​ •Apply a diluted mild detergent (e.g. a drop of mild dish soap) and blot gently. Rinse thoroughly with cold water.

​​⚠️ Important Note​​

• Always test any cleaning solution in an inconspicuous area first.​​
• For valuable rugs or stubborn stains, seeking professional cleaning is always the safest option.

​​Pro Tip: Share this guide with your household to keep your rug beautiful for years to come!​