How should we compensate customers if the products are damaged during transportation?

Policy Statement:
Damaged in Transit? We've Got You Covered.
Despite our military-grade double waterproof packaging, accidents happen. If your rug arrives damaged:
Film yourself unboxing the sealed package (show tracking label first!)
Email video + damage photos to claims@eclatrug.com within 24hrs of delivery
We'll replace/refund within 48hrs
Note: Claims missing unboxing video will be denied to prevent fraud."

What are some after-sales issues when customers are not satisfied with the goods they receive and how to solve them?

NO REFUNDS ON CUSTOM RUGS
Because each piece is made to your specifications, we cannot accept returns.
By placing an order, you agree to this policy.

What are the different qualities of carpets?

Éclat Rug carries a huge range of Hand Knotted Carpets, Hand Tufted Carpets and Flat WeaveDhurries. In terms of design types, Éclat Rug has Contemporary and Modern Rugs, TraditionalPersian Carpets and Transitional Carpets. The most widely used materials are Wool, Pure SilkBamboo Silk and Botanical Silk etc.

What kind of carpets & rugs are recommended for a home and a hotel?

For Home you can just choose any of the rug from Éclat Rug Collection as all of them are suitedfor residential usage. However, for Hotels Hand Tufted carpets in 100% Wool or with a 20%Nylon blend are most widely used.

Do you have any kids carpet?

Any of the rug from our Children's room carpet collection is just the right kind of rug that you would want forthe kids room. They come in very interesting shapes and are made of Bamboo Silk. Theyhave a plush look and soft feel.

Can you make any size as per requirement?

Since our carpets and rugs are handmade, we have the flexibility of making them in any size,small or big. We have the capability to produce extra-large Carpets in single piece.

Do you do custom made carpets and rugs?

Yes, we do custom made carpets and rugs too. You have the option of selecting any of ourdesign and change colour, size and material of your choice. You can also give your owndesign or our Design Studio can also do a Bespoke rug for you.

Are your products eco-friendly?

Yes, all Hands carpets and rugs are Green guard certified. (Quality)