New Zealand wool Dove Tree Rug Pre-order

Q1: How long does it take to produce and ship my custom rug?​​
​​A:​​ The production time for a custom rug is typically ​​2-6 weeks​​. After completion, shipping to the US usually takes ​​another 2-4 weeks​​ by sea freight, depending on your location. Expedited options may be available upon request.

​​Q2: Is there a minimum order quantity (MOQ) for custom rugs?​​
​​A:​​ For custom designs, our MOQ is usually ​​1 sq.ft​​ per design. This allows you to create a unique rug specifically for your space.

​​Q3: Can you help me create a custom design or match a specific color?​​
​​A: Absolutely!​​ We specialize in customization. You can send us your inspiration images, color codes (e.g., Pantone, HEX), or even a rough sketch. Our design team will work with you to create a proof for approval before production begins.

​​Q4: Which rug material is best for a high-traffic area like my living room or hallway?​​
​​A:​​ For high-traffic areas, we highly recommend ​​Nylon​​ for its exceptional durability and stain resistance. ​​Acrylic​​ is also a great, budget-friendly option that offers good resilience and softness.

​​Q5: I want a soft, natural, and luxurious rug for my bedroom. What do you suggest?​​
​​A:​​ For a bedroom, ​​New Zealand Wool​​ is our top recommendation. It is incredibly soft, warm, and naturally luxurious. ​​TENCEL™​​ or ​​Bamboo​​ fibers are also excellent choices for their silky smoothness and eco-friendly properties.

​​Q6: How do I clean and maintain my rug?​​
​​A:​​

• ​​Regularly:​​ Vacuum without a beater bar.
• ​​Spills:​​ Blot immediately with a white cloth—do not rub.
• ​​Deep Cleaning:​​ Recommendations vary by material.

Please refer to our detailed ​​Care Guide​​ for specific instructions. We always recommend professional cleaning for the best results.

​​Q7: Will my rug shed? Is that normal?​​
​​A:​​ Some shedding is perfectly normal, especially with new wool rugs. This is just loose fibers working their way out from the tufting process. It should diminish significantly after a few weeks of regular vacuuming.

​​Q8: Do you offer samples?​​
​​A: Yes! We offer a Risk-Free Sample Program.​​ We strongly encourage ordering samples to feel the texture and see the true colors in your space. For a small fee of ​​$59.99​​, you will receive a set of premium material swatches. ​​This cost is fully refunded​​ as soon as you place any order for a custom rug with us, making your samples effectively free!

​​Learn more about our Risk-Free Sample Program here.​​ 

​​Q9: What are my payment options?​​
​​A:​​ We accept secure payments via bank transfer (T/T) and major credit cards. A deposit is typically required to commence production on custom orders.

​​Q10: What is your return policy?​​
​​A:​​ Due to the custom-made nature of our rugs, we generally do not accept returns unless the item arrives with a manufacturing defect. Please inspect your rug thoroughly upon receipt. We ensure the highest quality control, and will work with you to resolve any legitimate issues.

How to Order Custom Sizes​？

1.Measure​​
​​📏​​Measure your space's length & width (in feet or meters).

2.​Calculate​​
​​🔢​​Multiply L x W to get the total area.
Example: 2ft x 3ft = 6 sq ft

3.​​Order​​
​​🛒​​Select Custom 1 sq.ft and add the total quantity to cart.

4.Contact & Finalize​​
​💬​​After ordering, contact us with your pattern/material choice.​

•We'll confirm all details before production.

Proper care will significantly extend the life of your beloved rug. Please refer to the following material-specific care instructions.

​​Daily Care (For All Materials)​​

• Regular Vacuuming​​•Vacuum both sides of the rug weekly (without a beater bar or on hard floor setting). Removing grit and dust prevents fiber damage.
• ​​Rotate Your Rug​​•Rotate your rug 180 degrees every 6 months for even wear and sun exposure.
• ​​Avoid Direct Sunlight​​•Prolonged direct sunlight will cause fading in all materials. Use curtains or blinds to reduce exposure.
• ​​Blot Spills Immediately​​•Use a clean white cloth or paper towels to absorb liquids. ​​Do not rub​​, as this will spread the stain.

​​Deep Cleaning (By Material)​

​Wool / NZ Wool​​

✅ ​​Dry clean is preferred.​​ If washing, use ​​cold water​​ and ​​wool-specific detergent​​. Hand wash gently and dry flat.

❌ ​​Avoid​​ hot water, harsh detergents, and machine washing. Never wring or dry in direct sun, to prevent shrinkage.​​

Acrylic / Nylon

​​✅ Very easy to clean. Machine washable (gentle cycle with cold water) or hand wash with mild detergent. Hang or dry flat.

❌ Avoid chlorine bleach and high heat in the dryer.​​

Rayon / Viscose

​​✅ ​​Strongly recommend professional dry cleaning.​​ This is the safest method.

❌ ​​Very sensitive to water!​​ Washing can weaken fibers, causing stretching, shrinking, or distortion. Never machine wash.​

​TENCEL™ / Bamboo

​​✅ Hand wash with cold water and mild detergent. ​​Lay flat to dry​​ to maintain shape.

❌ Although stronger than rayon, avoid machine agitation and high heat to prevent pilling or distortion.

​​Stain Removal​​

1.​​Scrape ​ •Gently scrape off solid matter with a dull knife.

2.​​Absorb​​ •Blot liquids from the outside in with a white cloth.

3.​​Rinse ​​•Rinse the area with a small amount of ​​cold water​​.

4.​​Gentle Cleaning​​ •Apply a diluted mild detergent (e.g. a drop of mild dish soap) and blot gently. Rinse thoroughly with cold water.

​​⚠️ Important Note​​

• Always test any cleaning solution in an inconspicuous area first.​​
• For valuable rugs or stubborn stains, seeking professional cleaning is always the safest option.

​​Pro Tip: Share this guide with your household to keep your rug beautiful for years to come!​